The Chance & Insurance coverage Schooling Alliance is proud to announce that Tiawanya S. Wiley, AIAM, Buyer Enjoy Supervisor for Responsive Insurance coverage in Naples, Florida, has been named the 2025 Nationwide Remarkable CSR of the Yr.
Selected from a prominent box of nineteen state winners, Tiawanya stood out for her deep dedication to consumer relationships and her forward-thinking option to integrating generation in customer support. In her essay on balancing virtual innovation with non-public connection, she shared:
“After I first entered the business, I spent hours processing and submitting bureaucracy. However now, with automation caring for regimen duties, I’ve extra time to have interaction with purchasers. Whether or not it’s choosing up the telephone for a fast check-in or sending a non-public electronic mail or handwritten Birthday or Sympathy card, those moments construct agree with and enhance relationships. Generation shouldn’t exchange non-public connections; it will have to ENABLE them!”
Tiawanya will obtain a $2,000 money award, a gold and diamond lapel pin, and her title might be engraved at the Remarkable CSR of the Yr sculpture displayed on the Chance & Insurance coverage Schooling Alliance headquarters. Her employer, Responsive Insurance coverage, may even obtain a scholarship in her honor.
The Alliance additionally acknowledges this 12 months’s nationwide finalists:
- Margaret Bleakney, CISR Elite, Amplified Insurance coverage – Westwood, Massachusetts
- Kyle Derosier, Pass Insurance coverage – Portland, Maine
- Jill Marie Hendrickson, CISR Elite, PMP, Navigator Truck Insurance coverage Company – Jenison, Michigan
- Jessica Parrott, CIC, CISR, CWCA, ACRA, The Insurance coverage Marketplace – Laurel, Delaware
Each and every finalist receives a gold and garnet lapel pin and a $500 money award.
Since its inception, the Remarkable CSR of the Yr Award has celebrated the willpower, professionalism, and personalized effect that outline the most efficient in customer support inside the insurance coverage business. Tiawanya’s fulfillment exemplifies the steadiness between innovation and human connection that continues to form the way forward for insurance coverage.
Be told extra concerning the Remarkable CSR of the Yr pageant: https://www.riskeducation.org/outstanding-csr-of-the-year/
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