Staying attached whilst in another country is very important — whether or not you wish to have roaming for emergencies, receiving OTPs, banking transactions, or just retaining in contact along with your circle of relatives. On the other hand, many Good subscribers enjoy issues after they shuttle in another country. In case your Good SIM roaming isn’t operating, no sign seems, or you’ll’t obtain OTPs, don’t panic. Those problems are not unusual, and maximum of them can also be fastened with a couple of sensible steps.
This in-depth information will stroll you via:
- The most typical Good roaming issues
- Why they occur
- Step by step answers
- Complicated troubleshooting
- touch Good customer support from in another country
Let’s permit you to repair your Good SIM’s roaming carrier — speedy.
Why Good Roaming Problems Occur
Roaming relies on a mix of your telephone settings, Good’s spouse networks within the nation you’re visiting, and your account’s roaming standing. A unmarried mismatch can spoil roaming briefly.
Listed below are the standard reasons:
- Roaming was once no longer activated ahead of leaving the Philippines
- Your telephone is locked to a neighborhood PH community
- Your SIM is previous and no longer LTE- or 5G-ready
- Mistaken community mode (e.g., 5G-only in a rustic with restricted 5G protection)
- Inadequate stability for roaming services and products
- Spouse community problems within the nation you’re in
- Good briefly blocked your SIM for safety verification
- Your account calls for OTP verification however you can not obtain OTP in another country
Now let’s resolve them one after the other.
Factor #1: No Sign or “Emergency Calls Simplest”
That is the commonest downside Good shoppers enjoy when touchdown in a foreign country. It generally manner your tool can not hook up with a roaming spouse community.
Repair:
1. Permit Knowledge Roaming
For your telephone:
iPhone:
Settings → Mobile → Mobile Knowledge Choices → Permit Knowledge Roaming
Android:
Settings → Connections → Cell Networks → Knowledge Roaming
2. Transfer Community Mode
Some nations have vulnerable 5G protection. Switching modes is helping your SIM attach mechanically.
Do that series:
- 5G/4G/3G/2G (Auto)
- 4G/3G/2G (Auto)
3. Manually Make a selection a Community
Flip OFF computerized community variety and check out opting for networks manually.
Conventional roaming companions: Globe, Vodafone, AT&T, SoftBank, Telstra, and many others. (Varies through nation.)
4. Restart Your Telephone
A easy reboot regularly triggers the SIM to re-register to a brand new community.
5. Reseat the SIM Card
Take away the SIM card and insert it once more. For eSIM customers, toggle the eSIM OFF then ON.
Factor #2: Can’t Obtain OTP (Maximum Commonplace for OFWs)
Many vacationers face this factor, particularly when verifying banking apps, GCash, or Good services and products. Good roaming lets in receiving SMS even with out a information pack — however no longer if the SIM isn’t correctly registered or roaming isn’t energetic.
Repair:
1. Be sure your Good SIM continues to be energetic
Inactive SIMs won’t obtain messages in another country. You should top-up at least one time each three hundred and sixty five days.
2. Take a look at if SMS roaming is enabled
SMS roaming works even with out load — however the SIM should be in House Mode ahead of leaving the Philippines. If no longer, you’ll want the help of Good (main points underneath).
3. Take a look at switching networks
Some international networks block inbound SMS from Philippine numbers. Take a look at switching to every other roaming spouse within the guide community record.
4. Flip Aircraft Mode ON for 10 seconds
This refreshes the community connection and will cause pending messages.
5. Transparent your inbox
Low telephone garage or complete inbox can save you new OTP messages from arriving.
6. Disable 5G briefly
OTP delays now and again occur on risky 5G roaming indicators.
Factor #3: Cell Knowledge Roaming No longer Operating
Although you’ve just right sign, information roaming might nonetheless fail because of APN problems or flawed telephone settings.
Repair:
1. Flip ON Cell Knowledge + Knowledge Roaming
Each should be enabled for roaming information to paintings.
2. Take a look at APN Settings
Your APN should be:
APN: web Username: (go away clean) Password: (go away clean)
3. Restart your telephone after purchasing a roaming bundle
This is helping Good sign up your information entitlement to the spouse community.
Factor #4: “Roaming No longer Activated” Notification
Should you all of sudden lose carrier or obtain this notification, Good will have disabled roaming because of job overview or a technical glitch.
Resolution:
- Flip telephone off for two mins
- Flip it again on
- Attach to another community
If that doesn’t paintings, touch Good fortify.
Ahead of Touring: Good Roaming Tick list
To keep away from roaming problems altogether, do those BEFORE leaving the Philippines:
- Permit roaming within the Good App or through texting ROAM ON to 333
- Load a minimum of PHP 100 for emergency SMS
- Replace your SIM to LTE or 5G
- Remember of Good’s hotline numbers in another country
- Transfer off aircraft mode upon touchdown and wait 2–3 mins
Touch Good Buyer Provider from In another country
Should you nonetheless can’t repair your roaming factor, touch Good fortify straight away. You don’t want load to name those hotlines.
Good Roaming Hotline (Toll-Unfastened)
+63 2 8848 8877
+63 2 8848 SMART
Different Give a boost to Choices:
- Good Fb Messenger: Seek for “Good Communications” legitimate web page
- Twitter/X: @SmartCares
- Good App: Use WiFi for login if cellular information isn’t operating
If you can not obtain OTP for Good App login, message Good on Fb — they are able to test your id manually.
When to Ask for Complicated Give a boost to
Some problems require a guide reset from Good’s technical workforce. Touch them if:
- You can not obtain OTPs for greater than 24 hours
- You will have 0 community protection in a couple of nations
- Your SIM presentations “No Provider” even after community variety
- Your account is also flagged for safety verification
Good can do the next on their finish:
- Refresh SIM services and products
- Reactivate roaming
- Reset your SMS middle quantity
- Take a look at in case your SIM is broken or calls for substitute
Roaming problems are irritating, particularly whilst you urgently want OTPs or cellular information in another country. However maximum Good roaming issues have easy fixes — and despite the fact that your SIM calls for guide intervention, Good’s world fortify channels are to be had 24/7.
To keep away from issues someday, at all times turn on roaming ahead of leaving the Philippines, be certain your SIM is up to date, and be mindful the hotline numbers supplied above.
Trade Information Philippines was once introduced in October 2015 as a portal for readers to be informed extra about working a trade within the Philippines.
