The Highest Shopify Buyer Provider Apps: 8 Choices for 2025

Are you an ecommerce industry with an out of management inbox? If that is so, you’re now not by myself!

Most department stores — and maximum companies usually — get started out offering help via a unfastened device. For plenty of companies, that could be a unfastened Gmail account. For others — retail stores specifically — it’s regularly a social media app like Fb Messenger or Instagram. Those are nice choices for a tender industry, however as you develop, issues can begin to get somewhat messy.

Messages get out of place, shoppers are annoyed via not on time responses, and you’re buried underneath 47 notifications for people who need to know if their orders are going to reach via Christmas. Yikes!

In case your store’s help setup is beginning to get unwieldy, it may well be time to improve to a customer support app or assist table. A assist table brings all your communications — e mail, social, chat, telephone, and so forth. — right into a central location whilst offering collaboration, group, and automation equipment that can assist you get again to shoppers extra temporarily.

Some other nice good thing about assist desks is that they are able to typically combine with different equipment on your tech stack like your e mail advertising instrument or an ecommerce platform like Shopify. This may be sure you at all times have the entire knowledge you want to assist your shoppers with no need to turn backward and forward between other tabs.

8 Shopify customer support apps to imagine in 2025

When you’ve got a Shopify retailer, then selecting a Shopify-friendly assist table is a will have to. We’ve put in combination a listing of 8 Shopify customer support apps that can assist you be offering your shoppers a super carrier revel in.

1. Assist Scout — Highest for proactive messaging

Assist Scout is straightforward to make use of and reasonably priced visitor help instrument that lets you organize all your visitor conversations throughout in style channels — e mail, reside chat, and social — in one position. Listed below are one of the techniques we will allow you to and your enterprise supply higher visitor help.

Inbox

After you have all your conversations set as much as glide into Assist Scout, you’ll see them on your Inbox. From there, your staff can can organize them the usage of a number of options that make it simple to trace, get to the bottom of, and collaborate on anything else that comes your manner:

• Dialog assignments: Assign incoming visitor messages to help reps or particular groups to offer duty and transparency.

• Stored replies: Standardize solutions to commonplace visitor questions via growing templated responses that may be added to any answer.

• Interior notes: Supply context or drop necessary knowledge right into a dialog with notes which can be most effective visual on your staff. 

• Snooze: Now and again you want additional info to answer a visitor. When that occurs, briefly snooze the dialog and revisit it later.

• Ship later: Atone for visitor messages whilst keeping up your barriers via scheduling replies to move out all through industry hours.

• Tags and customized fields: Stay monitor of several types of conversations (e.g., billing, stock, returns, and so forth.) via organizing them with tags and customized fields.

• Perspectives: Focal point on particular emails the usage of inbox perspectives. Section conversations in line with standards like channel, assignee, date created, or tags.  

• Workflows: Building up productiveness via automating easy duties like routing emails to a selected division, sending auto-replies, or including tags.

Shopify (and the remainder of your ecommerce tech stack) at your fingertips

One truly irritating factor about having a number of other equipment on your tech stack is having to modify backward and forward between apps. That is very true for ecommerce groups that want get entry to to reserve and stock knowledge to get to the bottom of maximum problems.

Assist Scout’s Shopify integration offers you the whole lot you want to assist your store’s shoppers proper within the dialog sidebar. The combination shows main points like the patron’s order main points, success standing, and monitoring quantity. You’ll be able to procedure refunds and cancellations, reproduction and edit orders, and evaluate order historical past. Our app may be Shopify Plus Qualified, so that Assist Scout meets Shopify’s prime requirements for efficiency, reliability, and safety.

Past Shopify, you’ll be able to additionally combine many different in style packages with Assist Scout. In scenarios the place you don’t see what you need, you’ll be able to at all times use our APIs to construct your personal integration.

Medical doctors

Some other necessary visitor help want for an ecommerce industry is a assist heart. Having simply obtainable solutions to questions about subjects like returns, exchanges, and refunds permits shoppers to self-serve, decreasing the amount of e mail or chats on your queue.

Assist Scout’s wisdom base device is known as Medical doctors, and with it you’ll be able to simply arrange a assist heart the place you’ll be able to post corporate insurance policies, FAQs, and anything that you simply assume is necessary on your shoppers to understand. 

As soon as your content material is reside, your help staff can upload hyperlinks to useful articles into any dialog with a few clicks. Consumers too can get entry to articles from inside of your personal web site or app revel in — extra on that during a minute.

Proactive messaging and microsurveys

Whilst many assist table options center of attention on how one can get to the bottom of visitor problems as soon as the issue has already took place, the most productive visitor revel in in reality comes from being proactive.

Beacon is our internet widget, and it may be custom designed and put in on any webpage (together with your Shopify web page) or inside of your app revel in. The device can do numerous issues you can be expecting it so to do — supply get entry to to the information on your Medical doctors web page, be offering a very simple manner for purchasers to ship an e mail on your help staff, and make allowance people to succeed in out by means of reside chat.

However Beacon can do different useful issues, too.

With Messages, you’ll be able to proactively have interaction along with your shoppers. Do such things as:

• Floor a Medical doctors article with useful knowledge all through the acquisition procedure.

• Announce gross sales or particular occasions the usage of a banner or modal message.

• Ask for comments and even ship an NPS survey to learn how shoppers really feel about your logo.

Consumers desire to shop for from manufacturers that they are able to relate to, who proportion their values, and who they imagine are paying attention to their wishes. Proactive messaging and microsurveys assist you to ship personalised reports, enhance your store’s merchandise and repair, and assist shut the comments loop in an effort to higher perceive the desires of your shoppers.

AI

AI is relatively the buzzword at the present time. Whilst we don’t take an AI-first strategy to customer support, we do assume that AI options can assist supply your human staff a serving to hand:

• Use AI Summarize to assist get temporarily stuck up on lengthy e mail threads.

• Use AI Lend a hand to best possible your reproduction prior to publishing or hitting ship. The characteristic assist you to take a look at your spelling and grammar, increase your textual content’s duration or tone, or translate your replies into different languages.

• Use AI Drafts to draft visitor replies with a click on of a button. AI Drafts produce responses in line with previous conversations and the information on your Medical doctors web page. Create a draft, temporarily evaluate, and hit ship.

• Use AI Solutions as a wise seek characteristic, permitting your shoppers to invite questions in herbal language and obtain immediate responses in line with your assist medical doctors and different resources like your corporate web site. 

Reporting

Some of the necessary issues in any industry is having the ability to monitor your efforts. Assist Scout’s reporting dashboards can help you just do that.

Track dialog and channel quantity, time to answer, trending problems, wisdom base stats, agent efficiency, and different treasured help metrics. You’ll be able to additionally create your personal dashboards, filtering information in line with your account’s tags and customized fields, and you’ll be able to stay monitor of shopper comments in the course of the happiness and messages experiences.

Worth: Unfastened plan and trial to be had. View Assist Scout’s present pricing.

2. DelightChat — Highest to be used with Meta apps

As chances are you’ll be expecting, DelightChat is help instrument that focuses on chat. Past that, you’ll be able to organize e mail and social channels from its workspace and create an information base for FAQs. You’ll be able to additionally create templated speedy replies, arrange auto-responders, and design automations to handle busy paintings.

The Shopify integration with DelightChat is cast, permitting brokers to view visitor and order main points, edit, view, reproduction, or cancel orders, and proportion monitoring knowledge with out switching tabs from the buyer dialog.

Probably the most notable factor concerning the platform is that its Meta app (Fb, Instagram, and WhatsApp) help is truly robust. It’s quite commonplace for assist desks to help social channels, nevertheless it’s typically only for non-public messaging. With DelightChat, you’ll be able to reply to Fb Messenger and Instagram DMs in addition to answer and reasonable publish feedback.

In case your corporate is energetic on WhatsApp, you’ll be able to organize help requests in the course of the channel — each with reside brokers or chatbots. There also are a number of WhatsApp advertising options. You’ll be able to ship deserted cart reminders and order-related notifications, broadcast messages on your touch lists, organize opt-outs, and acquire product opinions. 

Who must use DelightChat?

A commonplace announcing is that you simply must meet shoppers the place they’re, and usually, it’s lovely just right recommendation! Ecommerce help occurs throughout all channels, however specifically on social and messaging platforms. If that is true on your shoppers, you want to pick out a help app that may meet that want, and we predict DelightChat is a superb possibility.

Worth: Unfastened trial to be had. View DelightChat’s present pricing.

3. Tidio — Highest for chatbots

Tidio is a talk platform that gives equipment for reside chat help, AI-powered chatbots, price tag control, and rule founded automation. Up till just lately, maximum of its merchandise had been packaged one at a time, however now you get the advantage of all Tidio merchandise throughout all subscriber plans.

Messages from all channels will also be controlled from a shared inbox that has usual options like canned responses, price tag control, and reporting. Brokers have get entry to to a couple AI capability like an AI assistant to offer price tag summaries or paraphrase human-composed textual content. There also are reside support-specific equipment which can be at hand, like having the ability to see what your visitor is typing in chat prior to hitting ship and video calling.

The massive draw for Tidio is their AI-powered chatbots, which will also be educated on FAQs, web site information, and extra. Ecommerce companies that box lots of shopper questions on product main points, go back insurance policies, and exchanges can receive advantages so much via automating the ones duties to a chatbot.

If leaving the whole lot to a non-sentient being isn’t your factor, you’ll be able to use Tidio’s Flows product to construct automations and visitor reports for such things as providing reductions by means of a very simple drag and drop interface. Now not certain what to construct? On increased tier plans, the Tidio staff will construct Flows for you.

All Tidio merchandise will also be made extra robust with a Shopify integration. You’ll be able to see necessary visitor and order main points and carry out order movements from inside of a dialog. You’ll be able to additionally use Shopify information to counsel merchandise, recuperate deserted carts, supply order knowledge, and construct different custom designed reports all over the buyer adventure. 

Who must use Tidio?

AI hype is genuine, however past that hype is a real industry want. Taking one of the drive off of your help staff the usage of AI and automations will also be truly useful, particularly all through busy seasons like the vacations.

Tidio’s mixture of reside chat options and AI capability makes the platform superb for groups that price human help however actually have a prime quantity of commonplace questions hitting their inbox that would simply be replied with the assistance of AI.

Worth: Unfastened trial to be had. View Tidio’s present pricing.

4. HelpCenter — Highest for FAQs

HelpCenter is an app this is made particularly for Shopify traders, and it combines 3 equipment right into a unmarried software. Like maximum equipment at the record, the platform provides a fundamental assist table resolution for managing visitor communications throughout e mail, reside chat, chatbots, and Fb Messenger. 

Whilst there’s not anything that truly jumps out as noteworthy assist desk-wise, the platform does be offering a vast selection of brokers on all of its paid plans, which may well be useful for small companies the place a number of other people will probably be pitching in to maintain customer support.

The second one device that HelpCenter has is an FAQ builder, which can help you construct an FAQ web page that may be built-in immediately into your Shopify web page. In the case of populating your assist heart with content material, you’ll be able to use templates to create articles, add your assist medical doctors, or use HelpCenter’s ChatGPT integration to have your articles written via AI. Consumers can get entry to your FAQs for your web page or via the similar internet widget this is used for chat.

The remaining device within the app is a characteristic referred to as Tabs, which helps you to upload arranged knowledge on your Shopify retailer product pages. For example, one tab can be utilized for a product description, some other for delivery knowledge, and some other for opinions. HelpCenter has a number of Tab templates and will also be custom designed to compare your store’s aesthetic.

Something to concentrate on with HelpCenter is that its personal assist documentation isn’t tremendous informative, and the tips on its advertising web page is more or less imprecise. The pricing may be a blended bag. There’s a unfastened plan, which is excellent for people simply beginning out. Alternatively, it most effective contains 10 assist table tickets monthly and 5 FAQs. There also are price tag limits at the paid plans, regardless that FAQs are limitless.

Who must use HelpCenter?

In the event you’re a small store that wishes to basically center of attention on self-service, HelpCenter may make numerous sense for you. It’s extraordinarily reasonably priced, constructed only for Shopify, and is very rated within the Shopify app retailer. Alternatively, their product documentation is somewhat sparse, so it’s possible you’ll need to give the unfastened plan a spin prior to absolutely committing, simply to verify it’s a just right are compatible.

Worth: Unfastened plan and trial to be had. View HelpCenter’s present pricing.

5. Zendesk — Highest for group control

Zendesk is the marketplace chief in customer support platforms. It helps each and every channel chances are you’ll want — e mail, chat, social, voice, and textual content messaging — all from a centralized agent workspace that virtually each and every help professional is aware of. Its options are tough and come with robust capability similar to digital AI brokers that may get to the bottom of visitor problems all on their very own.

Past the out-of-the-box options, Zendesk is very customizable. There’s a market of greater than one thousand apps that assist you to simply attach your enterprise’s complete tech stack to the platform. As well as, Suite Skilled and Suite Endeavor plan customers can construct their very own customized apps if they are able to’t in finding what they want on the market.

The Zendesk Shopify app is a part of {the marketplace}, and just like the integrations observed with different equipment, it permits store homeowners to simply upload chat to their Shopify retailer in addition to organize orders from inside of Zendesk’s price tag window.

One Zendesk characteristic you gained’t in finding within the different equipment in this record is the power to create group boards. Whilst you almost certainly call to mind boards as extra of a SaaS factor (take a look at Zendesk’s discussion board for instance) making a group on your shoppers may well be a fascinating transfer, particularly for those who’re promoting tech merchandise. 

Ecommerce firms most often depend on social media for group construction, however troubleshooting — a role that’s lovely commonplace when promoting electronics — inside of Fb or Instagram feedback can get messy. A group discussion board generally is a good spot to spot logo advocates and for purchasers to crowdsource pointers, self-service, and connect to different customers. 

Zendesk’s discussion board characteristic has moderation functions to verify conversations keep productive and unsolicited mail unfastened, and it additionally makes it simple on your group moderators to transition conversations to a help price tag if one-on-one assist is wanted out of your help staff.

Who must use Zendesk?

Zendesk is an unbelievable selection for those who’re a bigger ecommerce operation that has truly particular wishes that an out-of-the-box resolution simply can’t meet. With the assistance of a Zendesk spouse (or an in-house staff) you’ll be able to craft precisely the appropriate visitor (and agent) revel in throughout any channel which may make an enormous distinction on your talent to stay your retailer’s customer support operation operating easily and successfully.

As well as, it’s additionally a super selection for companies having a look to department into group as each a help and advertising tactic. Simply ensure that you could have no less than one individual for your staff with the bandwidth to be an interior moderator, as an unattended group is also extra of a legal responsibility than an asset.

Worth: Unfastened trial to be had. View Zendesk’s present pricing.

6. Gorgias — Highest for product schooling

Gorgias is a assist table this is in particular aimed at ecommerce firms. It has the entire options you want to maintain visitor communications like a shared inbox, omnichannel help, collaboration and organizational equipment, workflow automations, an information base builder, and reporting functions.

Gorgias has a deep integration with Shopify, permitting you to view order historical past and visitor information proper from the buyer’s price tag. You’ll be able to additionally organize (create, edit, reproduction, cancel) orders, create reductions, and proportion product suggestions with out ever having to modify tabs. 

Whilst the capability above will also be discovered throughout the entire equipment on our record, Gorgias is going additional via permitting you to routinely upload order information — delivery addresses, order numbers, and so forth. — into macros and auto-responders, offering personalised help and saving brokers the time had to customise every message.

Gorgias Automate contains equipment that assist you to stay commonplace questions from your queue. Automate’s AI agent can take knowledge out of your Gorgias account (like assist heart articles, retailer insurance policies, and data from hooked up apps) and use it to temporarily (and autonomously) respond to incoming emails. 

For the ones in need of somewhat extra management, Automate additionally features a device referred to as Flows, which can be utilized to design rule-based self-service reports. Use Flows for such things as order or monitoring updates, returns, and different regimen duties.

Convert is Gorgias’ messaging device. Use it to provide reductions and product suggestions and to retarget customers in line with previous purchases inside of your store. Whilst it might probably technically be used with different ecommerce platforms like Magento and BigCommerce, it’s basically designed for use with Shopify, as soon as once more tapping into Gorgias’ tough Shopify integration. 

One last item to notice about Gorgias is its extraordinarily useful visitor assets. Whilst get entry to to the Gorgias customer support staff is proscribed via plan degree, they’ve numerous instructional content material together with a assist heart, webinars, a group discussion board, and Gorgias Academy — a collection of self-guided classes and certifications — that can assist you get probably the most out of the platform.

Who must use Gorgias?

Gorgias must be on each and every Shopify industry’s shortlist. Its characteristic set, channel protection, and most sensible notch Shopify integration make it an glaring contender for many ecommerce companies.

Its complete visitor luck choices additionally make it obtainable to rising companies who might want a bit of further steering so to take complete good thing about the whole lot Gorgias has to provide.

Worth: Unfastened trial to be had. View Gorgias’ present pricing.

7. Re:amaze — Highest for real-time gross sales and help

Re:amaze is some other in style help platform that has a Shopify integration that can assist you organize orders and visitor information inside the agent workspace. Along with fundamental movements, you’ll be able to additionally draft an order for a visitor.

While you draft an order, you’ll be able to upload merchandise to the draft, observe reductions, after which e mail an bill, permitting the buyer to soundly post cost. This will also be at hand when somebody asks in-ticket for product suggestions or to obtain a cut price.

Re:amaze has numerous equipment that can be utilized to have interaction and help shoppers in genuine time. Along side channels like e mail and social, the platform helps reside chat in addition to reside video chat. Whilst the theory of video chat might appear unusual for a web based retailer, there may well be attention-grabbing use instances for it, like offering non-public buying groceries reports to VIP shoppers. 

The platform additionally provides reside perspectives of what your web site or store guests are doing and the place they’re positioned, permitting you to ship a focused message to them in genuine time. On a equivalent notice, Re:amaze provides a characteristic referred to as Peek, which permits your staff to take a handy guide a rough take a look at what people for your web page are seeing. This will also be useful for gross sales functions in addition to for help because it permits your staff to leap immediately into resolving the buyer’s factor.

Along with what’s discussed above, Re:amaze has the whole lot you want to expertly help your shoppers together with a shared inbox, assist heart, chatbots, AI and automation options, and reporting equipment.

Who must use Re:amaze?

Whilst now not in particular designed for ecommerce shoppers, Re:amaze has all your usual assist table options, a cast Shopify integration, and a few attention-grabbing reside gross sales and help equipment.

The platform may be smartly preferred (for probably the most section) via companies the usage of the Shopify integration. Critiques on the app retailer even have numerous certain feedback about probably the most corporate’s account managers, appearing that you’ll be able to be expecting a super onboarding revel in.

In the event you’re a rising ecommerce corporate having a look to concentrate on reside gross sales and help, then you definitely must give Re:amaze a glance.

Worth: Unfastened trial to be had. View Re:amaze’s present pricing.

8. Shopify Inbox — Highest for solopreneurs

Shopify Inbox is the ecommerce platform’s integrated help device. It’s to be had throughout all plan tiers and is a wonderful beginning position for smaller stores or companies which can be a staff of 1.

Inbox means that you can upload a talk widget on your retailer entrance, making help extra obtainable on your shoppers. Other folks can achieve out by means of reside chat, or, for those who or your staff are unavailable, they are able to ship an e mail via the similar widget.

You’ll be able to organize each chat and e mail from a shared inbox that has options like chat assignments, fast replies for speedy solutions, dialog tagging, and the power to seamlessly upload such things as cut price codes or product suggestions on your responses.

You additionally be capable of arrange immediate solutions which will also be displayed at the widget, offering fast get entry to to a couple of your store’s maximum commonplace questions. Your account comes with an order monitoring immediate motion, however you’ll be able to get concepts for others via Shopify Magic, the corporate’s AI device suite. 

Shopify Magic can counsel immediate solutions in line with your retailer’s insurance policies and dialog historical past. Merely evaluate and convert the advice to make it to be had to shoppers. As well as, Shopify Magic too can use AI to generate responses to reside chat conversations too.

Who must use Shopify Inbox?

In the event you’re already a Shopify visitor and are simply on the lookout for a technique to get visitor communications arranged and out of your individual Gmail or social media account whilst additionally having the choice for real-time carrier by means of chat, then going with Shopify Inbox is the most obvious selection. It has the entire fundamentals (in addition to some complex options like AI), and the associated fee is true.

Get started off easy, and when your wishes develop, come revisit our record!

Worth: Unfastened for Shopify shoppers, regardless that some options are most effective to be had to buy homeowners on higher-tier plans.

Higher conversations get started with Assist Scout

The truth is that any of the equipment on our record assist you to wrangle an out-of-control inbox or supply real-time chat help to shoppers, however now not the entire equipment (or manufacturers) perform with a customer-first method.

In the event you’re on the lookout for an possibility that may help your shoppers throughout their favourite channels, be offering them proactive help reports, and be there on your staff each and every step of the best way, join a unfastened trial of Assist Scout these days.